TERMS AND CONDITIONS
Please read these terms and conditions along with our:
And
before ordering through our website or apps.
IMPORTANT LEGAL NOTICE
For the avoidance of doubt, please note that references to “Website” in these Website Terms include any current or future version of our website https://www.spendora.co.uk and any SPENDORA mobile application through which you access and use our Website and ordering services, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing and using our Website that may be developed from time to time).
By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.
We reserve the right to change these Website Terms from time to time by changing them on this page. We advise you to print a copy of these Website Terms for future reference. These Website Terms are only in the English language.
THE COMPANY
COMPANY DETAILS
Spendora Ltd is a company registered in England and Wales with registered company number is 15174547. Our registered office and trading address is 128 City Road, London, EC1V 2NX.
OUR CONTACT DETAILS
You may contact us by email at admin@spendora.co.uk. For any issues with your order please initially contact the store you ordered from, contact details are provided with your order details.
ORDERS
YOUR ORDER
We, Spendora, provide a method for you to place an order with your local convenience store and takeaway restaurants. (“Business” or “Businesses”) displayed on the Website. The legal contract for the supply and purchase of products is between you and the Business that you place your order with and we will conclude the sale of products on behalf of, and as agent for, the Businesses in all cases.
Signing In: When placing an order through our Website, you may sign in using your email, Apple account, Google account, or as a guest. If you choose to proceed as a guest, we will create a temporary account for you. This guest account will be deleted after 6 months of inactivity.
Delivery Services: Where a Business on our Website provides their own delivery service in order to bring the Product(s) you order to you, the Business may charge you a delivery fee (which we will collect on behalf of the Business)
For operational purposes, the designation of a day will be considered continuous until 0600 (6:00 AM) of the following day. Instances where an activity, appointment, or delivery extends beyond midnight (0000 hours) until 0600 (6:00 AM), it will be regarded as part of the previous day for scheduling and operational considerations.
YOUR STATUS
By placing an order through our website or app you warrant that you are legally capable of entering into a binding contract with us and that you are at least 18 years old.
ALLERGY INFORMATION
If you suffer allergies you agree to always check the label of purchased items.
You acknowledge and agree that if you have a specific allergy or intolerance, you will contact the Business directly to check that the Product is suitable for you, before placing your order with them.
ORDERS CONTAINING ALCOHOL, TOBACCO OR OTHER AGE RESTRICTED ITEMS
It is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol, or for any person to buy, or attempt to buy, alcohol, tobacco or other smoking products on behalf of any person who is under the age of 18.
When ordering alcohol, tobacco or other age restricted products you warrant that you are at least 18 years old.
We reserve the right to refuse delivery/collection in accordance with our regulatory requirements and ethical policy in particular:
We will not provide delivery or allow collection if you are unable to provide ID and you look under 25
We will not provide delivery or allow collection to any person who is, or appears to be, under the influence of either alcohol or drugs
We will not provide delivery or allow collection to any person if that person is, or appears to be, purchasing on behalf of someone who is under the age of 18
DELIVERY/COLLECTION TIMES
All delivery or collection times are estimates only, we do not guarantee that the order will be delivered or ready for collection by the quoted time.
When an order is rejected you will receive a notification by email. Any payment made will be voided. For most banks this will show on your statement within 24 hours, however some banks will take up to 10 days to refund the transaction.
Payment authorization: Where any payment you make is not authorized, your Order will not be processed or communicated to the relevant Business.
SUBSTITUTIONS/OUT OF STOCK ITEMS
Stores will always endeavour to provide you with the products you ordered, where a product is no longer in stock stores may choose to substitute that product with an alternative. Where an alternative is cheaper than the original product you will be refunded the difference. Where an alternative is more expensive there will be no extra cost.
Any substitutions made will be highlighted on the receipt, please check your receipt on delivery / collection and confirm you are happy with the substituted items.
If you are unhappy with any of the items they can be returned to the driver and you will receive a refund for those items.
CHANGES AND CANCELLATIONS
After an order is placed with Spendora, stores are not obligated to accept amendments or cancel the order. However, most will be willing to do so as long as the order has not already left their premises. If you need to amend your order please contact the business.
Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund.
If you wish to cancel your Order, you may contact the Business, However, there is no guarantee the Business will agree to your requests as they may have already started processing your Order.
COMPLAINTS & SUPPORT
If your order has not been to your satisfaction or you have any other queries regarding your order please contact us here
PRICE MARKED PRODUCTS/PRICING
The price of the item(s) you order will be the price on the Spendora site/app at the time you place your order or amend your order. If a new price or promotion is in place after you have placed your order for example, a multi-buy offer or price reduction which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to your order.
FAILED DELIVERY
When a merchant (store) has attempted delivery within the time frame requested by the customer and cannot complete the delivery / order, the merchant (store) / driver will attempt to contact the customer (at least once) using the contact number provided when ordering. If contact cannot be made, the merchant (store) has discretion as to whether additional order charges or temperature sensitive products will be refunded.
COUPON/VOUCHER CODES
All coupon/voucher codes are applied to the value of the order being placed, or delivery fee if stated and are subject to our general terms and conditions. The coupon/voucher code must be entered in to the Voucher Code field on the checkout page and applied for the discount to be deducted from the order. Unless stated discounts cannot be combined and only one offer can be applied to any order. Spendora has the right to exclude certain products or categories from discounts. Many coupons are only valid for new customers or once per household, attempting to circumvent these restrictions may result in your order being rejected. Coupon/voucher codes can be amended or withdrawn at any time.
SERVICE CHARGE
As part of the transaction, you will be charged a small service charge for the use of our service. There will be no partial refunds for this service charge in the event some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety the service charge will also be refunded.
LIABILITY
Our terms and conditions do not exclude or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
We will under no circumstances be liable to you for any loss of profit, sales or other business revenue, loss of goodwill, anticipated saving, or any other consequential loss.
You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a Business or any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions.
Our maximum liability is the value of your order.
IMAGES
Any images of food or other items displayed on the Website are provided as a design feature of the Website only and may not be either (a) an image of an item prepared or produced by the Business from which you choose to order; or (b) representative of the Product you receive from a Business.
DISCLOSURE TO AUTHORITIES AND COURTS
You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.
WEBSITE INFORMATION
While we try to ensure that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the functionality, Products and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.
BUSINESS ACTIONS AND OMISSIONS
The legal contract for the supply and purchase of Products is between you and the Business that you place your Order with. We have no control over the actions or omissions of any Businesses. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website:
We do not give any undertaking that the Products ordered from any Business through the Website will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
Estimated times for deliveries and collections are provided by the Businesses and are only estimates. Neither we nor the Businesses guarantee that Orders will be delivered or will be available for collection within the estimated times.
We encourage all our Businesses to accept all Orders and to communicate any rejection promptly, and we will notify you through the app as soon as reasonably practicable if a Business rejects your Order. However, we do not guarantee that Businesses will accept and fulfil all Orders, and Businesses have the discretion to reject Orders at any time because they are too busy, if you fail to provide proof of age for purchases of Age Restricted Items when required, due to weather conditions or for any other reason. Businesses will not be obliged to deliver an Order to an address outside of their set delivery radius, which may change from time to time.
The foregoing disclaimers do not affect your statutory rights against any Business.
EXCLUSION OF TERMS
We provide you with access to and use of the Website on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and your use of it (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website and your use of it, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise ).
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control (“Force Majeure Event”).
These Website Terms shall be governed by and construed in accordance with English law. You can bring legal proceedings in respect of Website Terms in the English courts. If you live in a part of the United Kingdom other than England or any other Member State of the European Union, you can bring legal proceedings in respect of these Website Terms in either the English courts or the courts of your home country.
As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Website Terms, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.